Refund policy

Refund Terms

Items Accepted for Return

Return your order for a refund, if all of the following are true:

  • Item must be returned within 30 days after purchase
  • Your return has a valid RMA # (Return Merchandise Authorization)
  • All manufacturer packaging is in place
  • You have not used the product in any way
  • Item returned is not a special order item or customized product 

Restocking Fees 

No restocking fee deducted from the refund, if:

  • If you received an incorrect item
  • If the item is not as described on our website
  • If the item is damaged in shipment
***In the event of any errors on our behalf, Thor will send a pre-paid return label for shipment

 

5% Restocking Fee:

We will accept returns with a 5% restocking fee deducted from the refund, if

  • All contents; parts, tools, warranty cards & pamphlets are returned
  • The original package of the product is not damaged
  • Product has not been registered
  • Product has not been used in any way
  • Your return has a valid RMA # (Return Merchandise Authorization) 

Additional Restocking Fees (determined upon return):

Returns meeting the following criteria will be subject to additional restocking fees deducted from the refund, if

  • All contents; parts, tools, warranty cards & pamphlets are not returned
  • The package of the product is damaged 
  • The item is not returned within 14 days of the RMA # being authorized
  • The product is damaged in return shipment

Items that cannot be returned:

  • Any bullet that has been fired
  • Any item more than 30 days after purchase
  • Your return does not have a valid RMA # (Return Merchandise Authorization)
  • Any product that is missing it's serial number
  • Any customized items, including but not limited to any customization requested by the buyer 
  • Items that have been used in any fashion
  • Any Hazmat item including all powders & primers/percussion caps
  • Any build it your yourself kits that have been worked on in any way

We also reserve the rights not to accept a return, if:

  • There are signs of product being used
  • Item is returned incomplete 

Other Notes:

  • Customer must pay for return postage on all returns or exchanges
  • Customer must insure the product against loss or damage during return transit
  • Refunds will be processed within 3 days after we have received the returned item(s)
  • Refunds will be returned to the original payment method used (e.g. the credit card used when placing the order)
  • You must NOT accept delivery if the packaging has been damaged