Ordering

Are the products on the website "In Stock"?

All of the products marked "In Stock" on our website are ready to ship out the same day.

What payment methods do you accept?

Placing an order online by credit card or by calling 1-855-281-9000 (toll-free), are the two fastest and most efficient methods of placing orders. We accept payment by Visa, Mastercard, American Express, Discover.

If you would like to place a money order or pay via cashiers check, contact us for more information.

I am concerned about ordering over the Internet. Is your site secure?

Yes, we use the highest available security methods for your complete peace of mind. Rapid SSL is a recognized leader in internet merchant security and provides complete encryption and security for our online store. To date, we have never had a security incident or security problem with any online transactions.

Can I return guns for a refund if I don't use them?

Yes, we have a 30-day 100% Satisfaction Guarantee. We accept returns on all items that have not been used, fired or registered, no questions asked. All returns are subject to a 5% Restocking Fee. If you would like to make a return, please contact our customer service department.

Shipping & Delivery

How soon will you ship after my order is placed?

Our shipping department processes orders from Monday through Friday, 7am to 3pm. Orders placed on weekdays by 11am EST will ship that day. Orders placed on Saturday or Sunday will ship on Monday.

How soon will I receive my order?

All Orders placed will be shipped with a 3-Day service. If you have questions about transit times, please call our customer service team and we will be happy to give you a more exact time for your shipment.

Do you guarantee successful delivery?

Our policy as an organization is to successfully deliver on all orders, regardless of the chosen shipment method.

Can weather affect transit times for my package?

While most times the shipping carriers will persevere through inclement weather, delays are definitely possible. Please note, weather delays are frequent during winter months, especially on ground shipments. If your package is delayed due to weather, the shipping carriers and Thor Bullets will not issue refunds. If you are ordering in the winter months, call our team so we can make sure to do everything we can do make sure your shipment arrives on time.

Which states will you ship to?

We ship directly to customer's doors throughout the United States.

Where do your products ship from?

All products are shipped from our warehouse in Oregon.

Do you ship internationally?

At this time we do not accept any international shipments.

3-Day Express Orders . Delivery is 3 business days after the ship date. (Saturdays, Sundays, and Holidays are not counted as business/working days) Keep in mind, weather delays are non-refundable for Express Shipping delays. Orders placed M-F before 11:00 AM Eastern Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification). Please contact customer service for details.

**Thor Bullets will not be held liable for packages that do not arrive on time. However, if the delay in shipment as a result of an oversight on our part, we will refund any additional shipping charges. If the shipping carrier is solely responsible for a delayed shipment, the customer can reach out to the service directly for compensation, if possible. Delays due to weather or acts of God are non-refundable through any of the shipping the carriers.